Chanty

SaaS Content Marketing: How Chanty Got from 0 to 10K Leads (Step-by-Step Guide)

Saas Content Marketing
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In this article I’m sharing the exact steps we took to get our Chanty website from 0 to almost 400K visits and from 0 to 10K leads in two years.

Chanty daily traffic growth 2018-2019Chanty daily traffic growth 2018-2019

I know, the numbers aren’t too impressive. It’s not like saying, “I got from 0 to 125 million visitors in a few months”. But hey, we are talking bootstrapped here and many of the SaaS founders I know would give their arm to see the 10K goal hits in their reports. If you are one of them, keep on reading (and keep your arms safe).

Where do you start with content marketing?

First, with an understanding that Google is your go-to content distribution channel. They say “Content marketers should spend at least 50% of their resources for content distribution”. I say “Spend as much as you can to rank the right content in Google top”. That’s how HubSpot ballooned – they wrote an article for literally every marketing keyword out there and brought it to the Google top. Did they promote their content via Facebook/LinkedIn groups, Reddit or Quora? Quite possibly. But chances are you got familiar with HubSpot via Google, not Facebook, Reddit or Quora.

Although we are doing some content promotion at Chanty via Quora, Facebook and other social media, none of these channels come close to amounts of traffic we receive from the big G.

Our traffic channels in ChantyOur traffic channels in Chanty

Google can make or break your entire business whether you like it or not. Rank for the ‘right’ keyword and Google will send you an avalanche of traffic that you can easily convert into customers. Break some rules (like applying some black-hat SEO techniques) and you’ll spend months recovering from the ban and getting traffic back.

But the good news is: ranking in Google isn’t a lottery and there are certain steps you can take to please the algorithm that will bring you to the top. Unfortunately, it won’t happen overnight, it’s a rather long road of consistent and persistent work. Moreover, ranking in Google top isn’t a once and done deal. Most likely, you won’t be able to sit back and enjoy the traffic flowing while sipping your cocktail on the beach as your competition will be constantly snapping at your heels. However, with some time, hustle, and a little bit of elbow grease, you can rank for keywords that will drive business your way.

Keyword research or no keyword research?

I often read articles like “keyword research is dead” where marketing gurus recommend to neglect keywords, focusing on context instead. They say Google is smart and it ‘reads’ through your article determining the topic deciding whether to rank your post for particular keywords or not. I won’t argue with Google being almighty, but without keyword research, you won’t put the right keyword into your title, right? So if Google doesn’t take keywords into account these days, why is it that I don’t see a single result here with NO keywords in title:

Keyword search

Apparently, keywords aren’t that small of a factor after all.

Not all keywords are made equal

Keyword research is well and alive and it should be done properly. At Chanty, we use Ahrefs, one of the most popular tools for backlink and keyword analysis. Normally, we’d take a look at three factors when performing keyword research:

  1. Search volume (SV). Clearly, more people typing in a certain keyword in Google search means more potential traffic for your website. If you see 0-10 search volume per month, you may think twice before putting time and effort into a post covering this keyword. At the same time if you found a juicy keyword with impressive search volume (like on the image below), don’t get too excited just yet. Next thing you should pay your attention is:

Search volume

  1. Keyword difficulty (KD). It shows how difficult it’s going to be for you to rank for this particular keyword. It takes into account the competition  – the amount of backlinks pointing to the urls in Google top 10. If you are just starting out and the backlink profile of your domain isn’t impressive I wouldn’t aim for keywords of over 10 in KD. As your backlink profile grows stronger, you can raise the bar higher and compete for more difficult keywords.
  2. Intent. This is the part where you should apply some common sense and understand user behavior. Keyword intent answers the question “How ready is this user to make a purchase decision?” E.g. for an airline company the search intent behind ‘Winter in Thailand’ is much lower than ‘Cheap Flights from New York to Bangkok’. You can apply the same principles to your SaaS company and focus on the right keywords.

As you can see, the perfect keyword is the one with a perfect balance of SV, KD and intent. If you are just starting your business, finding high intent keywords with high search volume and low keyword difficulty is crucial to build your content pillars.

One of the keywords that’s become a game changer for Chanty was ‘Slack alternatives’. It was almost 2K searches, less than 10 KD (now it’s higher as competitors quickly picked up on our strategy) and, what’s most important, an incredible intent behind it.

Overview slack alternatives

People looking for team chat tools are likely to find lists of apps, see Slack and go “Oh, I’ve heard about Slack, huge buzz around it, my friends are using it, I should give it a try” neglecting all the others no-names in the list. When people are searching for ‘Slack alternatives’ it means they are already unhappy about Slack. And it’s our job at Chanty to address their pain points in the post and offer them our tool that’s a great Slack alternative.

Does it mean you have to only cover the high intent keywords? No, eventually you’ll run out of the high intent keywords and you’ll have to write about things that are less likely to convert. But hopefully, by that time, you’ll already turn your blog into a lead-generation machine and different strategies will take place.

Once you determine the high intent keywords for your niche, you no longer have to follow the traditional inbound marketing pattern. Rather than suggesting content upgrades aka ebooks or guides in your posts and nurturing those people with emails for months, you can get people signing up for your product right on the blog right now.

I’ll be moving on to the next steps, but if you want to find out how to make the keyword research with Ahrefs in more details, how to get keyword ideas from your competitors, get more examples of high intent keywords and find out how to choose them for your niche, please, join the waiting list for The Last Guide to SaaS Content Marketing You’ll Ever Need that I’m currently working on. I’ll make sure you’ll be the first to get it.

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Based on a True Journey From 0 to 10K Leads

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Who should be writing your blog posts?

Now when you know a few topics to cover on your blog, it’s time to set up the content process and decide who’ll be writing the blog posts. The best answer for this will be ‘the founder’. The main reason for that – the founder is the person who can transmit her vision in every word. Vision is often associated with the ‘Why’ behind a product. ‘This is why we are building our product’ will be shared in every post a founder writes. People don’t buy what you do, they buy why you are doing it, so the trust, inspiration and, therefore, conversion rates could be much higher for the posts written by a founder.

If you are a founder, I know how busy you are. But the least you should do is to write a few posts for the prominent keywords with the perfect balance of intent, KD and SV as they will become the core of your entire content marketing.

A great example would be Groove’s blog. When Alex Turnbull was at the whelm, the blog got super popular. Thanks to articles sharing Groove’s journey from 0 to hero, it quickly became their #1 acquisition channel.

Groove's journey

By the way, the idea was quickly picked up by Neil Patel later on:

Neil Patel's journey

Sooner or later, however, the time will come to hire a copywriter. At Chanty, we have our copywriters in-house, rarely using the service of freelancers. The reason for that is we believe people writing articles for your business should live and breath your product to reflect its values in their writing. In the long run it pays off – you won’t be spending hours for lengthy statements of work as the copywriter who is a team member will know exactly what to write about to suit your audience needs. He might as well come up with great ideas that will make your blog even better.

However, if you choose to hire a freelancer, it’s important to check the following:

  1. Experience writing in your niche. Despite the belief that great copywriters can write about anything, I strongly recommend to only hire copywriters with previous experience writing about similar stuff you’ll be writing.
  2. How tech savvy is the copywriter. Depending on your product, you’ll probably write a lot about tech stuff. Someone brilliant with ‘team-building games’ and ‘organize your desk’ articles, might not be a great fit for ‘top VPN services to protect your data’.
  3. Writing speed and discipline. It takes time to write a great article, but it shouldn’t take forever. Offer a test task on the topic you need and specify a deadline. You don’t want to hire a copywriter who doesn’t deliver the work on time.
  4. Actual writing samples. Do you like the writing? Is it easy-to-understand or complicated? Ask a friend or two who fit your buyer person profile to read the test task. Does the language in the writing appeal to them?

ESL writers or native speakers?

I must say all of the copywriters in our team including me are ESL writers. English is our second language nevertheless we were able to achieve some decent results in content marketing. The majority of our team had no idea how to write an article just about two years ago. As for now, we have our posts published on platforms like Entrepreneur, HubSpot, Marketo, GoDaddy, Upwork and many more. I’m saying this not to brag, but rather to give you some inspiration. ESL writers can be just as good (and sometimes even better) than native speakers while charging less. Again, it all depends on the experience, expertise in the topic and, of course, English level.

Feedback about Chanty articles“Written better than most articles by Americans” feedback from the editor

I’ve recently published an article on how to write great posts if you are an ESL writer. It includes some of my secret hacks plus handy tools that not only check grammar and spelling, but also help you with a word choice, cool phrasal verbs and idioms. You can check it out here.

How to write an engaging blog post?

If you’ve been following Google updates over the last few years, you probably know about Rank Brain. In a nutshell, it’s an algorithm that takes into account organic CTR and dwell time (how long people spend on your page). Both affect your page rankings in Google. It all makes sense when you think of Google main goal – deliver the most relevant search results to users.

Say you rank #5 and people aren’t clicking through your search snippet. Or people click through, but get back to search results in a few seconds. In both cases you are going down in ranking. Therefore, you have to make sure your article answers every question user might have when typing a particular keyword in Google.

How to make people spend time on your post? Brian Dean has given great advice on writing great articles that you can and should use. But first, I recommend you to start with an outline for a future post. What are you going to write about to make your post comprehensive, valuable and as helpful as possible?

Take a look at the search results in Google top 10. Make a list of the topic aspects they cover. Oftentimes, you’d notice that one article covers A, B and C aspects of the topic while another only C and D. What you have to do is to make a list of all of these aspects and turn your article into the most comprehensive resource in the search – with A, B, C, D and E covered.

Stay simple. I know it depends on your buyer persona, but unless yours is nuclear physicist, I’d recommend to not overcomplicate your articles with lengthy sentences and academic words. Explain things like you would to a 5 year old.

This article is already too long so the tips on how to come up with a catchy post title will be included in the The Last Guide to SaaS Content Marketing You’ll Ever Need that I’m currently writing. Join the waiting list and I’ll make sure you’ll be the first to get it.

Get free eBook!

The Last Guide to SaaS Content
Marketing You'll Ever Need

Based on a True Journey From 0 to 10K Leads

Join the waiting list

Personal experience and actionable advice

People are fed up with boring article clones pulled out of thin air that add no value. Luckily, these days Google is getting smarter and more selective as for what it shows in the top results. You and I have no choice today, but to write great content pieces. Therefore, forget about “You should post in your blog X times per week”. No you shouldn’t. The last time I followed this idea for a SaaS I’ve worked before Chanty, the content marketing turned into a failure. Focus on the quality rather than quantity. You can have thousands of useless articles just to keep up with a content plan or to make your blog (and yourself) look busy. Or you can have an entire website as big as 225 pages like in Brian Dean’s case and get millions of visitors every month.

Backlinko.com # of website pagesBacklinko.com # of website pages

One of the main reasons why backlinko.com is so successful is because of the actionable advice each and every post contains. In Chanty articles, we try to add an actionable advice into our articles where possible (I must say, not everywhere it is), making sure our post is adding value and our readers learn something new and useful after reading our posts.

Another thing we’ve been actively incorporating into our posts is personal experience. For example, in our “Slack vs App X” article series, we actually use the app for a period of time and write our team’s feedback based on real experience. As a result, people are staying on our article for quite a long time which gives a signal to Google “This content is good, give it a rank boost”.

Session duration on Chanty blog

We also have articles devoted to our Chanty journey, covering our marketing activities: building Twitter followers, getting beta users, working on SaaS pre-launch, etc. This article you are reading is a result of our content marketing efforts so it’s also based on our personal experience. Unless we achieved decent results in content marketing, we wouldn’t be able to create this guide and you wouldn’t get value out of it.

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How to turn a blog post into conversion machine?

I was consulting a business owner once who complained about his blog bringing no leads. When I looked at the blog, it turned out that there’s no place really where a reader can turn into a customer unless she scrolls down to the very end of the blog post. Reminded me of a store with no checkout counter. It would be a surprise if the blog like this brings leads. To write an article that converts, you have to make sure there are a few things in place.

First off, the things we’ve already discussed earlier – professionally written copy giving a comprehensive answer to a keyword query, containing actionable advice and personal experience if possible. Writing articles covering keywords nobody is searching for would be a waste of time. So decent keyword research where you look for a balance of search volume, keyword difficulty and intent is important. I speak a lot about intent as it’s super important for conversion. While our “Problem solving techniques” article is an awesome piece of content, its conversion rate isn’t even close to “Best team chat apps”.

Secondly, there are what I call ‘sign up prompts’ that I recommend incorporating into your blog to boost conversion. Let me list what we already have on our Chanty blog.

Exit popup on our Chanty websiteExit popup on our Chanty website

  1. Exit intent popup. The first time I raised the topic of exit intent popups, our devs gave me this “burn in hell” look. I get it, you and I (and especially the devs) – we don’t like popups. But look at it this way: A. we are talking about exit intent popup, I mean, this person is leaving already, the first impression has already been made and exit intent popup won’t affect it much. B. All of the marketing gurus put an exit popup (Neil Patel, Brian Dean) and we keep coming back to their websites. C. (this is a killing one). After implementing exit popup on our blog, we’ve had a 25% conversion boost. Clearly, not all exit popups are made equal. I’ve developed certain best practices over time that are results of numerous tests. The image, size, background, message – they all matter. Since I don’t want to make this article incredibly long (it already is), I’ll include these hacks and advice in my The Last Guide to SaaS Content Marketing You’ll Ever Need. Feel free to join the waiting list and I’ll make sure you’ll be the first to get it.
Get free eBook!

The Last Guide to SaaS Content
Marketing You'll Ever Need

Based on a True Journey From 0 to 10K Leads

Join the waiting list
  1. In-post sign up prompts. We have implemented WordPress custom made shortcodes on our website. This way a reader can already leave an email in the form and proceed to team registration. This format works best for us as we can follow up people who left an email, but didn’t create a team for some reason. However, if it looks like too much work to you, you can simply start with a clickable image that will bring a reader to a sign up form.

In-post sign up prompts

  1. Fixed menu with a CTA. Don’t make your readers look for a place to sign up. Best practice for us has been making it visible no matter which part of the article our readers currently are. Like many companies, we’ve implemented fixed menu with a CTA button encouraging our readers to give Chanty a try.

Fixed menu on Chanty blogFixed menu on Chanty blog

  1. Trust and social proof. Our analytics shows that a solid percentage of readers visit our homepage right after reading a blog post. So we are doing our best to keep up with the latest design trends and make our website nice and sleek as it contributes to the trust of the brand. Moreover, we know how important social proof is these days so we’ve added “As seen in” section as well as customer testimonials:

Testimonials on Chanty websiteTestimonials on Chanty website

“As seen in” section on Chanty website

Luckily, we have a team of devs in Chanty who can easily make this custom sections. However, there’s always an easier way to do it by using a SaaS solution, e.g. our friends at crowdy.ai built an amazing set of social proof tools. With their help you can collect and display testimonials, recent conversions and other social proof popups.

I’ve covered a few CRO hacks we are using to convert more customers via Chanty blog. Apart from sign up CTAs we also have a few blog prompts that encourage our readers to look at our other articles. A reader visiting your website links is a great sign for Google – it means your website brings value.

Here’s what we use on our blog to encourage our visitors dive deeper into our blog:

  1. Popular posts. We’ve actually added the fire icon in front of our strategic posts with the highest conversion to bring more attention.

Popular posts section on Chanty blogPopular posts section on Chanty blog

If our readers haven’t noticed this section, there’s also this one within the post:

‘You may also like’ blog section‘You may also like’ blog section

  1. Even though I said we turn visitors directly into customers on Chanty blog, it doesn’t mean we don’t have the traditional inbound marketing flow where you have to capture leads with content upgrades and nurture them with emails. For every blog category we suggest a relevant ebook both in the fixed right section and within the post.

Ebook download prompts in the Chanty blogEbook download prompts in the Chanty blog

There’s also a newsletter sign up prompt on Chanty blog:

Newsletter sign up prompt on Chanty blogNewsletter sign up prompt on Chanty blog

There’s this delicate balance between improving your CRO with forms and prompts like I mentioned above and turning your blog into a Christmas tree with too many forms that annoy readers and drive them away.

You don’t want your blog looking like this You don’t want your blog looking like this

How do you know when it’s too much? There’s nothing better than a real chat with your customers who read the blog. However, you can also look at the numbers for average session duration in Google Analytics. If the numbers aren’t quite impressive while your content is great, you might be going over the edge with site decoration. If potential customers get overwhelmed and find your website overpromotion they are likely to flee away.

Getting your post to the Google top

I know it’s a long post, but I hope you are not too tired after reading so far as we are getting to the most interesting part.

So you’ve written your post and now it’s Google #68 result for the target keyword. No traffic is coming your way. Bummer. How do you get the exposure you need and rank in the top? Well, if it ranks that far in Google, I have bad news for you – most likely, your choice of keywords wasn’t right or Google considers your post not relevant to the topic.

Most often though (if you followed my advice) you’ll get it to Google top-20 and the question now is how to get to Google top-3. This is where 40% of all people land when searching for a keyword.

Organic CTR by search positionSource

Search Engine Optimization (SEO) is a subtle art and I won’t be covering all of its basics here. There are hundreds (if not thousands) of factors that Google takes into account when ranking your page. You can divide them into on-site SEO factors (technical SEO stuff like site speed, redirects, duplicates, 404 errors as well as keywords in meta tags, alt images, etc) and off-site SEO (backlinks). I’d say on-site SEO is the easy part as it boils down to auditing your website and getting your dev to fix the SEO issues.

It’s much harder to get backlinks though. There are different ways and strategies you can follow, but I want to share what we’ve done and what brought us success.

  • Adding kick-ass images to your blog. You may have noticed that we create our own media for every blog post we write. Featured images, infographics, videos – we design all kinds of visual content. When you optimize an image for a widely-used keyword, it quickly gets picked up by different platforms and they just start linking to you on autopilot. If you don’t believe me, look at our top-linked content on Chanty:

Best pages by incoming links in ChantyBest pages by incoming links in Chanty

You may find yourself in a situation when you notice people stealing your graphics and using it for their website without attribution. I’ve written a detailed article on how to deal with such cases here, it worked brilliantly for us and let us gain backlinks from great platforms.

  • Staircase guest blogging strategy. I’ve written a detailed article on HubSpot about this strategy. The approach has worked well for us – we started small and published our blog posts on less-known blogs, but with time as our writing and expertise improved (and once we had smth impressive to show as writing samples) we started reaching out the big guys like Entrepreneur, Marketo, HubSpot, GoDaddy and so on. Moreover, remember that strategical ‘Slack alternatives’ article we’ve written for our blog? We’ve also written guest posts for a few platforms on this topic to increase Chanty presence in the SERP. Guest blogging isn’t purely about backlinks. It’s a chance to show your expertise and present your brand to a bigger audience. Moreover, your articles can get reposted boosting brand awareness and bringing referral traffic.

Basically, these are the two main strategies we use and they worked well for us. Our backlink profile has rapidly grown and continues to improve.

Referring domains and pages linking to Chanty websiteReferring domains and pages linking to Chanty website

In “The Last Guide to SaaS Content Marketing You’ll Ever Need” that I’m writing, I’ll be sharing the list of blogs that you can start with when making your first steps with guest blogging. Join the waiting list and I’ll make sure you’ll be the first to get it.

Get free eBook!

The Last Guide to SaaS Content
Marketing You'll Ever Need

Based on a True Journey From 0 to 10K Leads

Join the waiting list

OK, it’s turned into a huge post, thanks for reading it, looks like I’ve covered every aspect of SaaS content marketing based on our experience in Chanty. I sincerely hope that our story will encourage you to work on content marketing for your SaaS. Looking forward to hearing your success story! If you have any questions or need to clarify something, I’ll be happy to answer your comment.

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Olga Mykhoparkina

Olga Mykhoparkina is a Chief Marketing Officer at Chanty – a simple AI-powered team chat. This powerful and free Slack alternative is aimed to increase team productivity and improve communication at work.

Having a 9-year experience in digital marketing field, Olga is responsible for Chanty’s online presence strategy, managing an amazing team of marketing experts and getting things done to change the way teams communicate and collaborate. Follow Olga on Twitter @olmykh or feel free to connect on LinkedIn.

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