What is Business Management and What Tools Can Be Used?

Business process management

Do you ever wonder how top-performing organizations stay ahead of the competition? Routine activities are a crucial element of running a business. These may involve obtaining approvals, training new employees, and drafting procedures. 

Doing such tasks occasionally may be relatively easy, but doing them regularly demands a lot of time. For this reason, excellent business process management (BPM) is pivotal. 

More than just a tool, it’s a way of thinking that turns everyday chaos into streamlined productivity. Join us as we delve into the essence of BPM, its main benefits, and the tools that bring it to life in the business world.

What is business process management?

According to, BPM defines, improves, and manages a company’s business processes to attain clear strategic direction, resource alignment, and operational discipline. Delivering highly valued products and services is the focal point of this enterprise-wide, organized strategy. 

The premise follows that to know what services and goods are most valued by consumers; one must have a process-oriented approach to the company. Businesses can see the difference between what customers want and what they can do by finding and studying primary company procedures.

However, let’s be clear about a particular issue. Business management may seem similar to project and task management, but it covers much more ground. Project management concentrates on one-time tasks, while task management involves managing single assigned duties. 

On the one hand, BPM looks at the whole process from start to finish and focuses on activities employees need to carry out repeatedly. This broader view is very significant for fully comprehending how organizations work. 

Now, think about the strength of the ongoing process of reengineering. When companies employ BPM, they can simplify their general workflows, which saves them money and time. Business process management software with activity tracking, advanced analytics, and decision management capabilities organize systems, people, information, and materials so enterprises gain desired results. 

So, what’s the real value here? Digital transformation initiatives have moved much faster thanks to BPM. Organizations can respond more quickly to new technologies and market changes if they stay on top of their business processes. Digital agility plays a pivotal role in today’s environment, and BPM has become an indispensable tool for companies looking for ways to maintain their edge. 

What steps must be taken for business process improvement?

Transforming company operations in countless ways, what are the rewards that BPM offers? Business process improvement includes better experience for consumers and employees, more transparent communication, and effective operations.

Better work and customer experience

A BPM suite reduces tedious effort by improving workflows and making information easy to find. This targeted strategy reinforces client satisfaction by allowing staff members to focus more intently on their job and customer interactions. Implementing precise workflows makes the process of onboarding new employees more straightforward, which boosts output and engagement. 

More open communication

The explicit outline of roles and responsibilities in BPM promotes team communication by increasing openness and accountability. Because of this, everyone is on the same page and understands what’s transpiring, which makes working together better and processes faster. 

Smarter, cheaper operations

A game-changer for companies, BPM is pivotal for reinforcing current processes and employing organized methods for developing new ones. By getting rid of obstacles and redundancies, it increases productivity and efficiency. This flexibility makes operations faster and more economical by enabling companies to swiftly accomplish desired results and divert resources toward more high-priority tasks. 

Growth-friendly processes

Successfully running processes and automating workflows with BPM is very helpful when expanding operations worldwide. Setting clear roles and keeping processes consistent are two benefits. As BPM points out, automatic possibilities free teams to work on new ideas and support processes that could grow.

Reduced tech team dependency

Finally, BPM’s low-code capabilities lessen the need for development teams. Firms can quickly and readily become users, boosting the automating processes across the entire company. Since they don’t rely on technical teams, the acceptance and process changes happen faster.

Business process management lifecycle

At the heart of business process management is its lifecycle, a disciplined way to make a group more effective and efficient. This lifecycle starts with planning and ends with optimized growth. It is a journey of constant growth.

  • Process design: The first step in the process, during which the team specifies significant checkpoints and activities that are part of the BPM system as a whole. Each member targets areas for streamlining and comes up with ways to measure success by giving guidelines and assigning tasks to the right people.
  • Model: Next, the group illustrates the entire process, including timelines, job descriptions, and how the data moves through the system. For accuracy and clarity, this step often uses business process management software.
  • Execute: Following this, the team tries the strategy with a small group as a proof of concept to ensure it runs. Based on reviews, they slowly roll out the process to the rest of the company. 
  • Monitor: During the monitoring phase, the staff observes the workflow in action, assessing any increases in efficiency and identifying any new roadblocks that may appear.  
  • Optimize: Finally, the group makes any changes needed to modify and finetune the process to make organization activities and results even better. This step keeps the business process management process aligned with company goals and versatile enough to adapt to new situations. 

Types of business process management

Exploring BPM further exposes its diverse character, with various versions focusing on different parts of business processes. These types, including documentation, people-focused, and integration-driven BPM, are available to meet the varying organizational needs. 

  • Documentation-focused BPM: Significant files such as contracts are the center of activity in documentation-focused BPM. This strategy plays a role when purchasing since it creates agreements between consumers and vendors through paperwork and authorization steps. 
  • People-focused BPM: This type stresses the importance of involving people, especially when you need permission. It has simple-to-use interfaces with drag-and-drop tools that let teams assign jobs and track who is responsible for what throughout the process. 
  • Integration-focused BPM: Processes that necessitate little to no human involvement are the emphasis of integration-focused BPM. It mainly depends on APIs and protocols for data integration between systems, simplifying customer relationship management (CRM) and human resource management (HRM) processes. 

Business management software

What solutions power effective BPM? Today’s business process management tools provide sophisticated platforms for transforming corporate procedures. Each product delivers a distinct set of capabilities that enable companies to speed up operations, reinforce efficiency, and drive corporate growth. 


Chanty offers a refreshing approach to business process management, blending professional communication and task management into a unified platform. It breaks down silos and streamlines workflows by bringing teams together in a centralized workspace. Notable features of this top BPM tool include task boards, and to-do lists, which keep everyone on the same page and projects moving forward. Chanty also stands out for its focus on streamlining communication. Its audio and video-conferencing features help teams to stay on the same page, and its integration with popular tools like Google Drive and Dropbox ensures seamless file sharing and collaboration.

Studio Creatio Enterprise

First on the list is Studio Creatio Enterprise, which has tools to manage business processes better. Real-time data, automated process modeling, and customizable process solutions are some of its most notable features. It’s unique because it’s easy to use and flexible enough to fit all company requirements. The software has a free trial and charges based on subscriptions. 

Oracle BPM

Another popular option is Oracle BPM, known for its robust process management features. Its capabilities include process simulation, business rule automation, and sophisticated integration potential. The software stands out for its enterprise-level functionality and scalability. Pricing packages are available upon request. 

Tibco BPM

Next is Tibco BPM, which is known for making complex business processes straightforward to use. Some of its salient features are intelligent analytics, process data, and dynamic case management. Its main selling point is that it can perform in complicated, high-demand process environments. The software offers a free trial. For pricing plans, you may contact the vendor to request a quote. 


For its simplicity and adaptability, Pipefy stands out as a BPM. Tailored workflows let companies quickly develop procedures to meet their needs. Automated emails improve communication efficiency. With its ability to connect with popular apps, Pipefy is versatile for varied work situations. The tool offers a free trial and a variety of subscription plans to organizations of all sizes, making it a practical choice. 

Appian BPM

One of Appian BPM’s most notable features is how quickly it can build applications. It has process mining, AI-powered automation, and low-code development capabilities. The rapid deployment of Appian BPM is what sets them apart. The platform offers a free plan in addition to its monthly packages. 


Its user-friendly design and sophisticated workflow automation have earned Nintex a name in the BPM industry. Significant features include mobile workflow management, which lets you handle business remotely, and document-generating capabilities, which are critical for running paperwork smoothly. 

What distinguishes Nintex is its connectivity with platforms such as SAP and Sharepoint, making it an all-around tool for a wide range of business needs. The software provides a free trial for those who want to explore its capabilities. Subscription plans are available to companies of various types and sizes. 


With its user-friendly and advanced BPM capabilities, Kissflow is ideal for companies of all sizes. Robust integrations, unified data access, and no-code workflows are some of its highlights. The cost and intuitiveness of Kissflow are its defining features. It provides regular and custom pricing packages. 

Business management use cases

Rather than remaining a theoretical theme, BPM has proven valuable in numerous real-world scenarios. Business management is crucial in increasing operational efficiency and consumer happiness in countless industries, including retail, media, human resources, and customer support. 

  • Order fulfillment: Operational efficiency occurs in order fulfillment using BPM. Taking a client-first approach, it handles items like order capture, special offers, and the fulfillment cycle itself to boost customer experiences and increase business value. 
  • Content distribution: Automating content planning and posting is what BPM is about for media companies. It facilitates the path from producing content to publishing by designing tools that interface smoothly with rights and content management, traffic, and work order systems. 
  • Banking: Assessing possible credit risks is a vital part of the lending process for consumers and businesses. To do this, it’s necessary to compile details from various sources, such as employers, applicants, and credit bureaus. BPM simplifies the loan eligibility ruling process by efficiently managing data flow and reducing errors. 
  • Human resources: Using BPM, HR departments may oversee their records and workflow management processes, similar to practices in online MBA schools. It quickly handles HR paperwork, including performance reviews, timesheet approvals, leave requests, and employee onboarding and offboarding. 
  • Finance: One use of BPM in the financial sector is drafting standard purchase order templates. It makes it straightforward for various teams to buy hardware or software for the company quickly. BPM also makes it possible to create tailored workflows for specific purchase instances.
  • Customer service: Finally, by determining frequently asked questions for chatbots, BPM simplifies customer support by reducing workload during peak service demand. It automates procedures and delivers more tailored client responses by employing transcript data from bots and contact centers, thus reinforcing the overall quality of service. 

Business management: A catalyst for business growth

Organizations must use business process management to make their operations more open, efficient, and flexible. It transforms more than how companies connect with their customers; It gives workers greater authority and encourages a culture of constant growth. 

Specifically designed to satisfy the changing demands of today’s modern-day businesses, BPM and its cutting-edge tools offer bespoke solutions. In this age of transformation, staying competitive requires organizations to embrace change and navigate through complexity. 

BPM does this by providing a means to strategically improve performance by streamlining activities. Additionally, BPM’s versatility in adjusting to varied business settings guarantees its continued usefulness in various sectors and stages.

Be sure to make the change. Begin today, learn more about business process management tools, and start on the path of operational excellence. Let BPM be the engine that propels your company forward. With this software, expect better procedures, organizational agility, and greater customer satisfaction.

Chanty team

Chanty is a team collaboration hub with unlimited searchable message history. Chanty offers team communication, audio calling, video conferencing and task management with the help of the Kanban board.

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