Webex vs Zoom: The Better Tool for Work Video Presentations

Webex vs Zoom

We have seen tools like Zoom and Webex soar in popularity in the past few years. As more and more people work from home, it is only natural that we need to have the best software to assist with this. 

However, the key is figuring out which tool will be best for your business based on the sort of meetings you will be holding and the features you require. 

With that being said, in this blog post, we will compare Webex and Zoom, helping you to determine which platform will be best for your team in terms of collaborations and presentations. 

Plus, here at Chanty, we offer effective team communications that you can use if you want to enhance collaboration at your business. Chanty offers secure unlimited messaging free forever.

What is Webex?

Webex is a tool that has been designed and created by Cisco. It makes it easy for you to hold meetings and conduct conferences online. 

With this high-tech software, you can organize video conferences, webinars, and events. There are a number of services that can be accessed via the Webex Meeting Center, meaning it is easier for companies to communicate. 

Plus, as it has been in business since 1995, you can be sure that it is a dependable solution. 

What is Zoom?

Zoom is one of the most popular video conferencing tools on the market today, bringing you some of the most helpful and innovative features. You can use powerful and consistent services, including group messaging, online meetings, Zoom rooms, and video webinars. 

This is a perfect tool for any type of business because it is affordable and facilitates effective communication. It is also optimized to ensure reliability and seamless service.

Webex vs Zoom: First impression

Both Zoom and Webex offer great video conferencing tools and features to help your business. However, it is all about figuring out which one is going to be right for you. Let’s compare both solutions in different key areas, so you can get a better understanding:

Webex vs Zoom: Video conferencing features 

Both platforms have similar qualities when it comes to the video conferencing features they provide. Both of the solutions make it easy for you to send files, remove or add attendees, and co-browse. This means you can easily hold weekly meetings or give presentations. 

No matter what sort of tool you choose, make sure you use a template for your business presentations so that everything looks professional and brands your business well. 

As video conferencing is a fundamental service provided, it probably does not come as much surprise to learn that both Webex and Zoom are pretty much equal in this area.

Webex vs Zoom: Security 

Video conferencing has surged dramatically since the pandemic first hit. In fact, since Covid-19, virtual events have increased by 1000 percent. While our lives may be returning to normality, this does not mean we’re reverting to our previous habits. A lot of businesses have allowed employees to keep working from home because it worked well during the pandemic. 

The increasing number of users did cause some issues for Zoom, though. The platform became more popular than they could have ever imagined. Because of this, a few security instances happened, which caused some meetings to be disrupted throughout 2020. However, the company has done a lot to rectify this, and such instances have not happened much in recent times. 

To protect data, meetings are password protected. Zoom also uses AES-256 encryption for real-time content and TLX encryption for establishing means of communication

When hosting a meeting, you can opt to verify participants one by one rather than simply having them join automatically. Hosts also have full control over screen sharing permissions. 

If you run a healthcare business, you will be pleased to know that there is HIPAA compliant security. 

Webex also impresses when it comes to its security offering. They provide locked personal room meetings, encrypted cloud recordings, and password-enforced meeting connections. The Webex lobby means the host has the power to decide who enters the meetings and when they do so. 

Admins and meeting bots can revoke or grant participants access to meetings whenever they see fit. 

Chanty is known for putting security first, so you can be sure of a secure experience, with frequent updates whenever vulnerabilities are spotted.

Webex vs Zoom: Ease of use

If you take a look at the reviews and feedback that has been left by people, you can quickly discover that most people find Zoom a lot more user-friendly when compared with Webex. 

With Zoom, an account is not required to attend a meeting, which is a big plus if you are holding meetings with clients who may not use Zoom. However, you will need to download the Zoom meeting app to your mobile device or computer. 

Zoom software updates are issued on a regular basis. So, it is always vital to make sure that the software is up-to-date. This will ensure your video conferences are stable and secure. 

If you want to set up a meeting, you will need to sign up for a Zoom account. You can do this via single sign-on (SSO), Facebook, Google, or email. Once the account has gone live, you can invite others to your meetings and schedule meetings. The process is very easy, and the dashboard is user-friendly too, so you should not run into any issues. 

The Webex application is downloaded and meetings are set up much like Zoom. One of the key differences between Webex and Zoom is that to attend a meeting on Webex, you do need to download the software. 

If you wish to host a meeting, you will need to register for an account on Webex, which you can do free of charge. 

So, where does Webex fall a little short of Zoom? Well, the meeting interface can be a bit more confusing for complete beginners. Plus, the registration takes longer, and the set-up instructions are quite clunky. 

Webex vs Zoom: Pricing

Both Webex and Zoom provide a number of different plans so that you can choose one that is most suitable for your team’s communication and collaboration.

There are five different plans being offered by Webex. The Basic Plan and Meet Plan provide premium HD online video meetings. With the Call Plan, every license grants you a unique cloud-based phone number, and you can also make the most of premium calling features as well. 

You will get telephony services and online video meetings with the Webex Meet + Call Plan. You then have the Enterprise Pan, which is completely customized to suit your specific needs.

Some other differences between the plans include meeting duration limits and participant capacity. 

The prices for Webex plans start from $0 to $25 per license. The only exception is the Enterprise Plan, which you will receive a bespoke quote for. 

On the flip side, Zoom offers four different plans, with a free plan also available and their most expensive plan costing $19.99 per license, per month. Some key differences from plan to plan include participant capacity, meeting duration, and price. 

One of the main differences between Zoom and Webex is the participant capacity limits on the different plans. The Webex Meet Plan, which costs $15, allows up to 200 participants. The Zoom Pro Plan, which is $14.99, only allows up to 100 participants. 

If you wish to use Zoom, but you want to scale beyond 200 people, their Business Plan represents better value, with in-built support for as many as 300 participants. 

Webex vs Zoom: Support

Last but not least, it is important to know that there is help available to you when you need it. Zoom Help Center is the only offered support for those who use the free Zoom plan. If you go for the Pro offer, you will be able to make the most of live chat, and you can submit support tickets.

Support via telephone is also available on the Enterprise and Business plans. 

When you decide to go down the Webex route, all users, even those on a free plan, can use the online Help Center. You will be able to use the phone or chat to contact a customer service agent if you have a paid plan. 

If you go for the Enterprise plan, you will have a dedicated customer service agent who will be there to answer all of your questions and help you make the most of the platform. 

Webex vs. Zoom: Which is best for you?

So there you have it: some clear differences between Zoom and Webex. We hope that this has helped you to effectively compare both platforms so that you can choose the right solution for your team. Remember, there is no right or wrong answer; it is all about partnering up with a tool that makes the most sense for your team. 

Chanty, the better choice

While Zoom and Webex maybe two of the most well-known solutions available today, there is no denying that Chanty ticks all the boxes mentioned above, and more. Features include code snippets with dev-friendly formatting, the ability to save innovative ideas with pins, highlight members with @mentions, and share a number of content types in a single app.


Anastasia Matveyeva

Anastasia is a Marketing Manager at Chanty - easy-to-use team collaboration tool with a mission to help companies boost their team’s productivity.
Anastasia is responsible for Chanty's content marketing strategy. Feel free to connect with her on LinkedIn.

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