7 Best Communication Apps for Retail Business

communiation tools for retail

In the retail industry, seamless communication is the key to staying ahead of the competition and delivering exceptional customer service. That’s why communication apps in this industry are like lifesavers. 

If a retail business operates in different locations worldwide, employee communication apps transform how your team connects, collaborates, and conquers challenges. 

These tools bridge the geographical gap and empower your workforce with the agility and insight needed to excel in today’s competitive marketplace. 

The result? Improved team communication and positive customer interactions. 

The thing is, there are way too many options. So, we’ve listed some of our top picks below.

From real-time messaging to robust task management, these must-have employee communication apps are transforming the retail landscape, making teamwork more efficient and connected than ever before.

Why Do Retail Businesses Need Communication Apps?

More than 86% of employees and executives cite a lack of communication as the main reason for workplace failures.

In multi-location retail businesses streamlined, real-time communication is crucial. Here are the reasons why:

Consistency Across Locations

Every store should operate under the same standards and follow the same protocols for maintaining brand integrity. Communication apps help retailers with instant updates and messaging, ensuring that all employees, regardless of location, are on the same page.

Quick Issue Resolution

Retail environments are fast-paced, so any problem needs to be addressed quickly and swiftly. This is how communication apps make it much easier for employees to report issues, seek guidance, and receive immediate support from their managers or headquarters.

Training and Development

Keeping employees informed and well-trained is a must in retail. Communication apps can deliver training materials, updates, and onboarding processes directly to employees’ devices. No matter how many miles apart, everyone has access to the resources they need to succeed.

Adaptability and Agility

Chat apps allow the team to instantly communicate changes in policies, promotions, or procedures. Thus, the team can swiftly respond to market trends and customer needs hassle-free.

How to Choose the Right Communication Apps?

The best employee communication app is the one that can meet the specific needs and challenges of your organization. What other people think the best doesn’t guarantee it would work the same for your retail team. So, when choosing the right app for your multi-location retail business, consider the following factors:

Address Your Communication Needs

Identify the primary communication challenges your organization faces. Whether improving internal communication, boosting collaboration among remote teams, or ensuring timely dissemination of information, choose an app that addresses these specific needs.

Ease of Use and Accessibility

Look for an app that is intuitive and easy to use for employees at all levels. Accessibility across devices, including desktops, laptops, and mobile devices, is essential, especially for retail employees who may not have regular access to computers.

Scalability and Flexibility

Choose a communication app that can scale with your organization as it grows. It should offer flexibility to adapt to changing communication requirements and accommodate new features and functionalities over time.

Integration Capabilities

Consider how well the app integrates with your existing systems and tools, such as HR software, scheduling platforms, and productivity tools. Seamless integration ensures that information flows smoothly between different systems, reducing manual work and improving efficiency.

Security and Compliance

One thing that you might overlook is security and compliance. Prioritize security features to protect sensitive information and ensure compliance with data protection regulations. Look for features such as data encryption, user authentication, and compliance certifications to safeguard your organization’s data.

Collaboration Features

Evaluate features of the app, such as messaging, file sharing, and project management. Choose an app that facilitates effective teamwork and collaboration– which helps employees to work together seamlessly regardless of their location.

Analytics and Reporting

Consider whether the app provides analytics and reporting capabilities to track communication metrics, engagement levels, and usage patterns. These insights can help you assess the effectiveness of your communication strategies and make data-driven decisions to improve them.

Recommended Employee Communication Apps for the Retail Industry

There’s no such thing as the “best” or “one-size-fits-all” communication app for the retail industry, as each business has unique needs and priorities. But, some standout options cater specifically to the challenges and demands of multi-location retail operations. Here are our top recommendations.


When retail employees work across different locations, coordination and communication become more crucial than ever for smooth operations. This is where Chanty steps in, offering a centralized platform for seamless collaboration. 

Unlimited messaging, video calling, and task management– all in one place. Whether it’s sharing updates on inventory, coordinating promotions, or addressing customer inquiries, Chanty provides the tools needed to keep everyone connected and informed. 

Its user-friendly interface makes it easy for retail staff to share messages, files, and updates in real time.


Managing tasks and scheduling across multiple locations can be complex. Connecteam simplifies this with robust task management and scheduling features. 

Managers can create, assign, and track tasks in real time, ensuring that everyone knows their responsibilities. The scheduling feature allows for easy shift planning, swaps, and time-off requests.

Workvivo by Zoom

Multi-location retail businesses often face challenges in fostering a sense of unity among employees spread across different sites. Workvivo addresses this by providing features that promote community building and employee engagement. 

From social feeds where employees can share personal updates and interests to virtual events and discussions, Workvivo helps create a cohesive work culture regardless of physical distance.


While other communication apps work for any business, Oneteam is made just for retail. It brings all your team’s chats and updates to one place, keeping everyone in the loop, whether they’re at a desk or on the shop floor. 

From managers to warehouse workers, everyone stays connected. Plus, it makes onboarding new retail staff easy with explainer videos, quizzes, and games right on your phone.


If you’re looking for a more formal internal hub, Staffbase can be such a good option. This communication app offers a customizable employee app that can be tailored to meet the specific needs of your retail business. 

This means you can create a branded experience that aligns with your company’s identity– that’s how it helps employees engage more with the collaborative content. The app also include features such as internal news feeds, document libraries, and event calendars.


SellPro is a retail employee training and engagement platform. This communication app provides an interactive training platform that effectively helps retail employees learn about products, services, and company policies. 

Its microlearning modules are designed to be quick and easy to consume so employees can complete training during short breaks or between tasks. This approach helps maintain a high level of product knowledge across all locations for better customer service and increased sales.

Opscenter by Opterus

Opterus itself is a one-stop shop for solving operational-specific execution challenges, task management, communications, and social collaboration in retail, banking, and food service. They made an app called Opscenter that centralizes all operational tasks and assignments.

This app makes sure that every retail location receives clear, consistent instructions and can track the completion of tasks efficiently. Managers can assign tasks, set priorities, and monitor progress in real time to make sure the effectiveness of operational consistency across all locations.

Fit communication tools to your retail business needs

The world of retail is where every interaction matters. So, effective team communication can be the difference between success and stagnation. Employee communication apps might seem like a minor aspect of your retail business, but they play a crucial role in fostering collaboration and improving employee engagement. 

They act as the glue that holds your teams together, ensuring everyone is on the same page– whether in a bustling storefront, a bustling warehouse, or on the go. 

In other words: when you choose the right communication app tailored to the needs of your multi-location retail business, you can overcome barriers in interpersonal communication, streamline operations, and create a more connected and cohesive workforce.

Chanty team

Chanty is a team collaboration hub with unlimited searchable message history. Chanty offers team communication, audio calling, video conferencing and task management with the help of the Kanban board.

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